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Supervision & Leadership

place London

Descripción del Curso

Reception Academy have worked in conjunction with international hotels to ensure our classroom based training instils the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

Requisitos

There are no restrictions.

Solicitud de información

Objetivos del curso

This Hotel Supervisor/Shift Leader classroom course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain classroom training and to progress their career.

Contenidos

-Rota writing; holiday planning & request book handling

-Handling disciplinary issues

-Complaint handling for Supervisors

-Team motivation & Analysing Staff Performance

-Professional networking

-Presentations Skills for Supervisors: use of Microsoft Power Point

-Book-out handling

-Delegation skills

-How to give professional feedback

-Short, medium and long-term planning

-Proactive team development

-Implementation of new ideas

-Recruitment from an employer’s point of view

-Memo writing skills

-Sickness and lateness procedure

-Fire evacuation procedure

-Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets

-Incentives

-Sales & forecasting

-Health & safety for supervisors

-Quality control

-Leadership skills

 

Qualification:

Certificate of Completion awarded by Reception Academy (Accredited by BAC - British Accreditation Council)

Datos del Curso

Modalidad
Presencial
Ciudad
London
Idioma
English
Titulación
Curso
2 weeks
Precio
Consultar
Bonificable
Cancelar
Fecha de inicio
Consultar fecha

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